Refund Policy
Clear guidelines for refund requests and processing procedures at velisparaqon
1 Refund Eligibility Criteria
Refund requests must be submitted within 14 days of your initial enrollment or purchase date. This timeframe begins from the date of payment confirmation, not the course start date.
To qualify for a full refund, you must have completed less than 25% of the course material or accessed fewer than 3 modules of the program content. Course progress is tracked automatically through our learning management system.
Refunds are not available for courses where certificates have already been issued or for programs completed beyond the 25% threshold.
2 Refund Process Timeline
Submit Request
Complete the refund request form through your student portal or email info@velisparaqon.com with your enrollment details.
Review Period (2-3 Business Days)
Our academic team reviews your request and course progress to verify eligibility requirements.
Approval Notification
You'll receive email confirmation of approval status and estimated processing timeframe.
Payment Processing (5-10 Business Days)
Approved refunds are processed back to your original payment method within 10 business days.
3 Payment Method Guidelines
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Card | 5-7 business days | Refund appears as credit on next statement |
| PayPal | 3-5 business days | Direct deposit to PayPal balance |
| Bank Transfer | 7-10 business days | Requires account verification |
4 Special Circumstances
Medical emergencies or family hardships may qualify for extended refund consideration beyond the standard 14-day window. Documentation from healthcare providers or other relevant authorities may be required.
Technical issues that prevent course access for more than 48 hours will extend your eligibility period by the equivalent time lost. Our technical support team maintains detailed logs of system accessibility.
Important Notice
Promotional pricing, scholarship recipients, and corporate group enrollments may have modified refund terms. Please review your enrollment agreement for specific conditions.
5 Partial Refunds and Credits
Students who have completed 25-50% of course material may be eligible for partial refunds calculated at 50% of the original tuition cost, minus any administrative fees.
Course credits valid for 12 months may be offered as an alternative to monetary refunds. Credits can be applied toward future courses or transferred to different program tracks within our curriculum.
Withdrawal after 50% course completion typically results in no monetary refund, though course credits may still be available at administrative discretion.